Refund Policy

At Moon Cosmetics Shop, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our return policy below.

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1) Eligibility for Returns

To be eligible for a return, items must be unused, in original packaging, and in the same condition as received. Proof of purchase is required.

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2) Return Period

Returns must be requested within 30 calendar days of purchase.

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3) Non-Returnable Items

Gift cards, perishable goods, digital downloads, and custom items are not eligible for return.

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4) Return Process

To initiate a return, please contact us at support@shopmoonxcosmetics.com or call (833) 698-4177. We will provide instructions for returning your item.

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5) Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non‑refundable.

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6) Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original payment method within 7–10 business days.

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7) Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us.

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8) Contact Us

If you have any questions regarding this Return Policy, please contact us:

Email: support@shopmoonxcosmetics.com
Phone: (833) 698-4177
Address: 2955 New Center Point Colorado Springs, CO 80922 United States